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Matt_S

Hi5 Planned Outage - Feb 28th - March 1st

by Admin ‎02-28-2012 02:09 PM - edited ‎03-02-2012 12:43 AM

Update: We are experiencing some delays getting hi5 setup and will not be ready to launch at 12am.  We hope to turn hi5 on later in the afternoon after we've completed and tested the changes.  Sorry for the delay!

What should hi5 users expect during the planned site outage?

During this period, hi5 may be entirely or partially unavailable as we perform extensive hardware and data migration on the infrastructure of hi5.com.  We plan to begin this process on Tuesday, Feb. 28th at 10pm Pacific (-8:00 GMT/UTC) and restore access to all hi5 users midnight (12am) (Friday afternoon) on Friday, Mar. 2nd.  Thanks for your patience as we complete this transition!  We hope to make all of hi5 available as quickly as possible! (Note: This change will not affect Tagged.com users.  It is for hi5.com users only.)

 

Why is this outage so long?

As you may know, Tagged recently acquired hi5 and we're working to bring all of that data and hardware into a single location.  This massive project requires the transfer of data for millions of users, as well as the physical relocation of hundreds of hardware components.  We'll do our best to stay on schedule or even finish early if possible! 

 

Where can I follow updates on the status of this project?

As we progress, we'll post updates here in our Site Status News and on the official hi5 Twitter account.  Check either one of them to see how things are going!  You can tweet @hi5 to respond.  Hi5 users are currently unable to login or post in this Community during the transition, but you'll be able to comment, ask questions and share feedback here once after we complete this project!

 

Where can I get more information about the changes to hi5?

Please view our community topic for a list of links to all of the recent and upcoming plans for hi5!  You can also check out our press releases in three different languages:

 

Comments
by gigogagirlybabe on ‎03-01-2012 05:54 AM

i prefere tagged than hi5 were should i login for tagged than

by AMtea on ‎03-02-2012 01:18 PM

 Hello

 

 How long time we need to wait till Tagged will sorted all the problems ? 

by DJJason on ‎03-02-2012 04:24 PM

 I cannot access Tagged at all.

Why no timeline?

by JoeyS416 on ‎03-03-2012 06:32 PM

"As we progress, we'll post updates here in our Site Status News and on the official hi5 Twitter account. "

 

Both of these are embarassingly silent. When can hi5 users expect to get access to their profiles?

by NongBigEye on ‎03-04-2012 12:18 AM

555

by cab1128 on ‎03-05-2012 02:47 AM

I have 3 profiles on this site & haven't been able to fully utilize either one of them properly for the past week.

I sent tagged a message anight or so ago & have not heard anything from them yet. There are too many issues with tagged lately & it is discouraging me.

I can only see a small potion of my page & some friends pages as well/ I can view some of my friends pages & not others.I can't view or change my photos, can't accept or deny friend requests,can't see my entire page so therefore i'm not able to hear or enjoy my music, can't jump to anything anymoe. It is so boring

for the past week, that i'm considering deleting all 3 of my pages. I have been on tagged fo 4 yrs. & enjoy the site, but with all of the issues that i 'am having is very frustrating Please fix these issues otherwise i will be forced to delete all 3 of my profiles. I spend quite a bit of money wiith tagged

on a montkly basis buying gold & just can't understand why i'am being punished & not able to enjot the site like my friends & also like i use to.

Please fix the site so that i can continue to enjoy my friends & the site.

Thank u in advance/Carol Britton

by JoeyS416 on ‎03-05-2012 12:35 PM

for Carol Britton (cab1128): You might try posting your problem on a tagged oriented status page. This Article relates to the tagged takeover of the hi5.com website and its physical transfer from the hi5 data center in Oakland to the tagged data center (SF?)

 

For the tagger/hi5 admins:

 

SILENCE IS NOT GOLDEN! Downtime is 134.5 hours and counting!

by PuddleDuckie on ‎03-09-2012 02:34 PM

I am so frustrated and annoyed at your efforts to resolve the mail, tagg and comment issues for over 3 weeks now tagged. I send messages out,they appear in my sent folder, but ppl are not getting them.

I am a VIP customer and have also had to subscribe one of my pet profiles to it as well, just to be able to send any messages. I sent a ticket on the problem to you and your response was to change my browser to Firefox. When I did this, it said it could not be installed because it was not compatiable with my trend anti virus, of which I spent many hundreds of dollors on. How can it be a browser issue when I can access my other pet profiles, use all functions, using the same computer ?????

I am a VIP preffered user of yours, now on two of my accounts because I cant use my main profile-this one. It seems as though you are treating your long time users and payers of your services as crap, just pushing them aside to implement this stupid HI5 rubbish. I dont need HI5, what I need is a site that can function properly. It seems as though after 3 weeks of this nonsense, its all too hard for you to resolve.

Your technicians should be hanging their heads in shame for the deplorable way they are treating people on here.

I will be leaving this site and taking my subscriptions to a site that deserves my money, not giving it to a site that thinks one stupid new feature is more important than its long term customers should you not resolve the issues in a very timely manner.

Your technicians really should be hanging their heads in shame at the DEPLORABLE manner in which they are teating ppl on here. Shame on you !

by shutitsaz on ‎03-11-2012 12:35 AM

why is it when i click on view tags i get a pop up that says woa dangerous site

by whocares on ‎03-11-2012 03:17 AM

WHY IS IT I NEVER READ ANYTHING GOOD ABOUT TAGGED ON ALL THE BLOGS ?

by Crazykita on ‎03-11-2012 08:49 PM

Im Very Upset,Tagg Has Deleted a Group that i"d,,made and put up,they didn"t tell me that reason why they deleted my group their wasn"T ANY PROFANTY Going On ,n if that was the Reason u guys need to be more Professionally ABOUT Tha Situration Now I Can"t Even Send out suggestions to other members thats in the groups WTF..Thiz shyt iz crazy.

by Anytavas on ‎03-13-2012 10:45 AM

Buen dia.

Estoy muy inconforme con el servicio que vengo recibiendo de parte de ustedes desde hace ya varios meses, esto debido a que a mi correo no me volvieron a llegar lo concerniente a la pagina de tagged, solo lo puedo ver a traves de ingresar directamente a la pagina y nunca he podido saber que paso con este asunto, cual es el motivo por el cual sucede esto. Ademas de esto las invitaciones que he recibido ultimamente, no las puedo aceptar ya que cuando le doy aceptar me sale un mensaje que dice que el usuario ha cancelado la suscripcion o algo asi, por favor necesito recibir respuesta de parte de ustedes para saber que esta pasando con mi pagina, pues realmente no estoy conforme con lo que esta pasando ultimamente,muchas gracias por su valiosa colaboracion

 

by mum on ‎03-19-2012 01:39 PM

I'm sick and tired of Tagged having these site issue every minute ...if you are online chating with a friend on tagg all of a sudden Tagg is experiance issue that is not good...

by norca on ‎03-27-2012 07:39 PM

alguien me puede ayudar he bloqueado a una amiga y no se como desbloquearlo..por favor ayudenme

by fiestafd on ‎03-28-2012 06:35 AM

I can't delete any of my messages.....what's up with that?  Message box getting very full.

by Polish_Beauty1 on ‎03-29-2012 09:36 AM

Well NOW I was trying to listen to & trying to download some new videos to my profile page and there WAS NO SOUND @ ALL,... Because I did than go to YouTube to view & listen to the very same & exact music video & there was NO PROBLEM what-so-ever with the sound & it did work & play the video!! Please FIX this problem ASAP,... I do LUV to listen to my videos while on tagged,... & NOW I CAN'T EVEN DO SO & THERE IS NO SPECIFIC DATE OR TIME THAT THESE ISSUES WILL EVEN BE FIXED!!! ;-( Believe me, I AM NOT VERY HAPPY ABOUT it,.....!!!