05-15-2013 08:41 AM
Try this first:
If you currently have any ad Blockers set on your browser try disabling them for the message page, as some ad blockers will prevent the message window from opening.
For IE go to the top of the right hand side of your browser and click on the symbol that looks like a wheel and then go to Manage Add ons. Check and see what is in that section and disable what is not necessary..